Privacy Policy

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Effective Date: 3/24/2024

We highly value your privacy. This privacy statement explains how we (collectively referred to as “we,” “us,” or “our”) collect, use, share, and process your information.

Collection and Use of Personal Information  

Personal information is data that can be used to directly or indirectly identify you. Personal information also includes anonymous data linked to information that can be used to directly or indirectly identify you. Personal information does not include data that has been irreversibly anonymized or aggregated so that we can no longer identify you, whether in combination with other information or otherwise.  

Promoting Safety and Security

We adhere to the principles of legality, legitimacy, and transparency, use and process the minimum amount of data within a limited scope of purpose, and take technical and administrative measures to protect the security of data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. Such processing is based on our legitimate interest in helping to ensure the safety of our products and services.  

The following are descriptions of the types of personal data we may collect and how we may use that data:

What Personal Information Do We Collect

  • Data You Provide:
    • We collect personal data that you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in online surveys, use our online help, or use online chat tools. If you make a purchase, we collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information, as well as other account and authentication information, and billing, shipping, and contact details.  
  • Data About the Use of Our Services and Products:
    • When you visit our website, we may collect data about the type of device you use, the unique identifier of the device, the IP address of the device, the operating system, the type of Internet browser you use, usage information, diagnostic information, and location information from or about the computer, mobile phone, or other device on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine the approximate location of the device so that we can improve our products and services.  
  • Email:
    • We collect and use your email address to provide the following services:
      • Order confirmation and updates: We send order confirmations, shipping notifications, and other important order-related information via email after you complete a purchase.
      • Customer support: We use your email address to respond to your inquiries, process complaints, and provide technical support to ensure a smooth shopping experience on our website.
      • Promotional information: If you agree to receive it, we will send you the latest promotional activities, discount offers, and new product release information via email. You can unsubscribe from these emails at any time.
      • Account management: We use your email address to manage your account, including password resets and security alerts.
      • Market research: We may invite you to participate in surveys via email to help us understand your needs and preferences, thereby improving our products and services.
    • We are committed to protecting your privacy. Your email address will not be shared or sold to third parties unless it is to complete your order or comply with legal requirements. Please refer to our full privacy policy for more information.

How We Use Your Personal Information

In general, we use personal data to provide, improve, and develop our products and services, communicate with you, provide you with targeted advertising and services, and protect ourselves and our customers.  

  • Providing, Improving, and Developing Our Products and Services:
    • We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and auditing. Such processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to manage these programs. Some of these activities have additional rules, which may contain more data about how we use personal data, so we recommend that you read these rules carefully before participating.  
  • Communicating with You:
    • With your prior express consent, we may use personal data to send you marketing information related to our products and services, communicate with you about your account or transactions, and inform you of our policies and terms. If you no longer wish to receive email messages for marketing purposes, please contact us to opt out. When you contact us, we may also use your data to process and respond to your requests. With your prior express consent, we may share your data with third-party partners who may send you marketing information related to their products and services. With your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.  
    • Note: For any of the above uses of data that require your prior express consent, please note that you can withdraw your consent by contacting us.

Definition of Cookies

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, mobile phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as Cookies.  

Use of Cookies

We use Cookies to provide, protect, and improve our products and services, such as by personalizing content, providing and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific Cookies we may use vary depending on the specific websites and services you use.  

Disclosure of Personal Data

We provide certain personal data to strategic partners who work with us to provide products and services or help us market to customers. We only share personal data with these companies to provide or improve our products, services, and advertising; we do not share personal data with third parties for their own marketing purposes without your prior express consent.  

Data Disclosure or Storage, Transfer, and Processing  

  • Fulfilling Legal Obligations:
    • Due to mandatory laws in the user’s country, there are or have been certain legal acts that require the fulfillment of certain legal obligations. Processing of personal data of residents of the European Economic Area — as described below, if you reside within the European Economic Area (EEA), our processing of your data will be legitimate: Whenever we require your consent to process your data, such processing will be justified under Article 6(1) of the General Data Protection Regulation (EU) (GDPR).  
  • For Reasonable Implementation or Application of the Provisions of This Article:
    • We may share personal data with all of our affiliates. In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, sale, or sale or disposal of all or part of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.  
  • Complying with the Law and Ensuring Safety or Protecting Other Rights:
    • We may be required to disclose personal data by laws, legal procedures, litigation, and/or requests from public and government agencies inside and outside your country. We may also disclose personal data if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other public importance.  

Child Protection

Our products and services are intended for adults. Therefore, we do not knowingly collect, use, or disclose data from children under the age of 18. If we learn that we have collected personal data from a child under the age of 18 (or the equivalent minimum age specified by the jurisdiction), we will take steps to delete that data as soon as possible. If you discover that a child under the age of 18 has provided us with personal data, please contact us immediately.  

Your Rights

We take reasonable steps to ensure that your data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data we collect. You also have the right to restrict or object to further processing of your data at any time. You have the right to receive your data in a structured and standard format. You can file a complaint with the competent data protection authority regarding the processing of personal data. To protect the privacy and security of your data, we may ask you for data so that we can confirm your identity and right to access such data, as well as search for and provide you with the personal data we maintain. In some cases, applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time, at least within 30 days.  

Third-Party Websites and Services

When customers operate links to third-party websites that have a relationship with us, we do not assume any obligation or responsibility for such policies due to the privacy policies of the third parties. Our websites, products, and services may contain links to third-party websites, products, and services, or provide you with the ability to access third-party websites, products, and services. We are not responsible for the privacy practices adopted by these third parties, nor are we responsible for the information or content contained in their products and services. This privacy statement applies only to data we collect through our products and services. We encourage you to read the privacy policies of any third parties before continuing to use their websites, products, or services.  

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures to protect your data and prevent unauthorized access, as well as to correctly use the data we collect. We will retain your personal data for the time necessary to achieve the purposes outlined in this privacy statement, unless a longer retention period is required or permitted by law.  

Changes to This Privacy Statement

We may periodically change this privacy statement to keep up with new technologies, industry practices, and regulatory requirements, among other reasons. If you continue to use our products and services after the effective date of this privacy statement, you accept the revised privacy statement. If you do not agree to our revised privacy statement, please do not use our products or services and contact us to close any accounts you may have created.  

Contact Us

If you have any questions about this privacy statement or its implementation, we’re here to help! Feel free to contact us through:

Line: relxstore

WhatsApp: +447561751168