Delivery Options Overview

  • Convenient 7-11 Pickup: We offer secure, fast, and convenient delivery through 7-11's store-to-store pickup service.
  • Delivery Time: Standard delivery time is 3-5 business days. You will receive an SMS notification when your package arrives at your chosen 7-11 location.
  • Delivery Guarantee: While we guarantee same-day shipping for orders placed before 1:30 PM, please note that occasional delays may occur due to unforeseen logistical issues.
  • Same-Day Shipping: Orders placed before 1:30 PM (Taiwan time) will be shipped on the same day. Orders placed after this time will be shipped the following business day.
  • Tracking Your Order: You can track the status of your delivery using your order number. For any delivery-related inquiries, please contact our Line customer service.
  • Weekend Shipping: Please note that we do not ship orders on Saturdays or Sundays. Orders placed after 1:30 PM on Friday will be shipped on Monday.

1.訂購產品並填寫 7-11 位址

2.使用 WhatsApp 或 Line 聯絡我們

3. Wait for Your Order to Arrive

4.在結帳區領取訂單

Scan Code

Scan the QR code below with your WhatsApp or Line app to start chatting with us!

  • Left QR Code: Scan with WhatsApp
  • Right QR Code: Scan with Line
relxstore line id

Exchange or Return of Goods

By consumer protection laws, customers are entitled to a 7-day appreciation period (including holidays) upon receipt of their order. Please note that this 7-day period is a "consideration period" and not a "trial period."

We are unable to accept returns for products that have been opened, used, or are not in their original condition, as this would prevent us from reselling them.

Returned items must be in new condition and include all original packaging (including the returned product, invoice, accessories, inner and outer packaging, protective film, and any gifts).

After-Sales Service Policy:

To ensure a smooth after-sales service process and minimize any inconvenience, please take note of the following:

  • 開箱影片： For any after-sales service requests, an unboxing video is mandatory. The video must clearly show the condition of the product and its packaging.
  • 產品有效性： Our after-sales service is limited to products within 7 days of purchase. Products exceeding this timeframe will not be eligible for after-sales support.

If you have any questions or require further assistance, please feel free to contact our customer service team.

Thank you for your understanding and cooperation.

常見問題

What shipping options are available?

We solely offer delivery to 7-11 convenience store locations. Please ensure you provide the correct and complete 7-11 store details during checkout to prevent any errors in shipping or delivery. Orders lacking a valid 7-11 store address will not be processed. You can reach out to our customer support team via WhatsApp or Line after placing your order for any assistance.

My order hasn't arrived yet. Where is it?

. Our shipping days are from Monday to Friday. Delivery to your designated 7-11 store typically takes 2-3 business days.

To track your real-time shipping information, you can use the following link: https://eservice.7-11.com.tw/e-tracking/search.aspx

For your tracking number, please contact our customer service team via Line or WhatsApp. They will be happy to provide you with the necessary information.

Do you deliver on public holidays?

Our shipping schedule is limited to Monday to Friday. Orders are not dispatched on Saturday or Sunday.